Free Lifetime "We Will" Guarantee
The diamonds that set you apart, the guarantee that sets us apart!
Our We Will Diamond Guarantee is something you can count on; the only thing we will not do is charge you for it. Your diamond jewelry should last forever. We're here to help that happen.
That guarantee, however, only works if we inspect it every six months. Like anything valuable, allowing our associates to clean & inspect every six months is important in upholding a valid guarantee & peace of mind. Cleaning ensures that your fine jewelry is always looking exceptional & inspection ensures your jewelry is protected and ready for everyday wear. Our authorized jewelry professionals will inspect and document their findings, and fix any problems they find, and you won't pay a penny extra. Free cleanings & inspections maintain your warranty, are always at your convenience and done while you wait.
As your family jeweler, we understand the importance of your purchase and look forward to helping you maintain its quality for now & forever.
Here's what we'll guarantee:
WE WILL: Clean & inspect your Rogers & Hollands or Ashcroft & Oak diamond jewelry at no charge, forever.
WE WILL: Guarantee your Rogers & Hollands or Ashcroft & Oak diamonds against loss from the mounting, forever.*
*Single stones up to 2.05 carats. Provided you allow us to inspect your Rogers & Hollands/Ashcroft & Oak diamond jewelry every six months.
WE WILL: Guarantee your Rogers & Hollands or Ashcroft & Oak diamonds against chipping & cracking, forever.*
*Single stones up to 2.05 carats. Provided you allow us to inspect your Rogers & Hollands/Ashcroft & Oak diamond jewelry every six months.
WE WILL: Replace your lost or damaged Rogers & Hollands or Ashcroft & Oak diamonds when necessary with diamonds of like kind and quality, forever.*
*Single stones up to 2.05 carats. Provided you allow us to inspect your Rogers & Hollands/Ashcroft & Oak diamond jewelry every six months.
WE GUARANTEE "It's Easy!"
You are welcome to bring your Rogers & Hollands or Ashcroft & Oak jewelry to any of our store locations or ship it to our Home Office Center at any time for inspection, cleaning, or any other maintenance it may need.
If you are unable to visit a location, you may have your jewelry cleaned, inspected, and serviced if necessary by mailing it; Please contact our Guest Services Department to schedule & discuss this process.
Important:
To keep your lifetime warranty active, please visit for a cleaning & inspection every 6 months. It will be documented & logged by a jewelry professional. If you miss a six-month inspection of your jewelry, your Rogers & Hollands or Ashcroft & Oak diamonds will not be covered against chipping, cracking or loss until the jewelry is re-inspected and any necessary repairs have been completed. Any necessary repairs identified in such a re-inspection will not be provided free of charge.
This guarantee applies only to jewelry in which all of the stones are diamonds, or to jewelry that has a diamond center stone. Any other jewelry containing a mixture of diamonds and other gemstones is not covered by this Guarantee. Diamonds not purchased from Rogers & Hollands are not covered against chipping, cracking or loss. Single diamonds weighing more than 2.05 carats are not covered against chipping, cracking or loss. This guarantee applies only to Karat Gold, Platinum & Palladium jewelry. Jewelry in any other metal is not covered.
- If your jewelry is repaired or replaced under this guarantee, it can no longer be returned under our Rogers & Hollands/Ashcroft & Oak return policy.
- If your jewelry is repaired, sized, adjusted, altered or serviced in any manner by anyone other than an agent or representative of Rogers & Hollands or Ashcroft & Oak, this guarantee will immediately become null & void.
- This Guarantee and your register receipt for your most recent six month jewelry inspection must be presented to obtain repair or replacement services provided under the We Will Guarantee Program.
- This guarantee is not transferrable or assignable more than 90 days after the original purchase date, or if the covered jewelry is re-sold to a third party.
- For maximum protection of your jewelry, we suggest obtaining private property and casualty insurance in addition to this Guarantee.