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We're proud to provide our guests with free shipping on all orders in the continental US! Have an item delivered right to your door, or choose complimentary shipping or pick up to any of our stores for personal pick up. Once processed, your order will be shipped out and arrive at your designated shipping destination according to the delivery method you selected when you placed your order. All packages are fully insured against loss or damage, at no additional charge, for your protection. Signature Requirement: All shipments will have a signature requirement.
3-5 Shipping Days (Not including processing time)
2 Shipping Days (Not including processing time)
1 Shipping Day (Not including processing time)
Pick up your jewelry in one day or less! No waiting for shipping. This option gives you (almost) instant jewelry-shopping gratification! Great for last-minute birthday shopping, anniversaries that pop up, or grabbing a holiday gift. This feature gives you the opportunity to meet with a jewelry expert to help answer any questions you may have about your new piece, protection plans, or warranties. If it's not readily available in-store for pick up, we'll ship your purchase to the Rogers & Hollands or Ashcroft & Oak store of your choice - for free.
Order confirmation email
Government-issued photo I.D.
Credit card used to make your purchase
You have 14 days from the day we contact you to pick up your purchase. After 14 days, your order will be sent back and we'll credit your original payment method. Only you can pick up your order. We want to make sure only you get the merchandise you ordered and paid for.
Order processing in most cases will include credit card validation, name and address verification, and fraud protection screening for your security. Order processing also includes sizing and special ordering if required as well as travel time to the webstore distribution center in some cases. Once these steps are complete, your order is ready for final inspection and packaging.
Orders for IN STOCK items that do not require sizing or engraving requests will be processed and shipped the next business day.
Orders requiring sizing will be processed as follows:
We do not ship internationally with the exception of military bases.
Signature Requirement All shipments will have a signature requirement.
If you have any questions or concerns, please call (708) 679-7588