We want to make your shopping experience with us enjoyable & hassle-free.
Choose to personally pick-up your purchase at one of our 76 store locations or have it delivered right to your door.
- We do not ship internationally with the exception of military bases.
- An adult signature is required for every delivery.
- Business days are Monday - Friday (excluding U.S. federal holidays).
- Additional time will be required for orders requiring ring sizing, special orders, personalized items and Design Your Own orders
- Your purchase will be shipped UPS in 7 days or less;
- We'll ship your purchase to the Rogers & Hollands or Ashcroft & Oak store of your choice - for free.
- Pick it up at your convenience, and get advice and answers from our jewelry pros.
- You'll get an email and a phone call when your purchase arrives at your chosen location.
- You have 30 days from the day we contact you to pick up your purchase.
- After 30 days, your order will be sent back and we'll credit your original payment method.
- Only you can pick up your order - we'll ask you to sign for it with a valid photo ID. We want to make sure only you get the merchandise you ordered and paid for.
2. Standard: FREE UPS Ground (3-5 shipping days) [Not including processing time]
3. Expedited: UPS 2nd day (2 shipping days) [Not including processing time]