Chat us or Call 1-708-679-7588 to speak with a Guest Service Representative if you have any questions.
Need it by February 14th? The estimated delivery time frames outlined below do not apply to special orders or custom product requests such as ring sizing or engraving.
Order by Sunday, February 9th, 8 PM CT and Select Any Desired Shipping Method Look for the IN STOCK, QUICK SHIP! or ONLINE ONLY labels on products! Orders are subject to clearing credit authorization.
Order any QUICK SHIP! item by Tuesday, February 11th, 8 PM CT and Select Expedited Shipping Method
Look for the QUICK SHIP! label on products! Orders are subject to clearing credit authorization.
Timeframes do not apply to special-order merchandise.
Rogers & Hollands and Ashcroft & Oak Jewelers will not be held responsible for inclement weather conditions and shipping carrier capacity issues that may delay or postpone your delivery.
No shipping refunds will be issued.
We want to make your shopping experience with us enjoyable & hassle-free.
We're proud to provide our guests with free shipping on all orders over $50 in the continental US! Have an item delivered right to your door, or choose complimentary shipping to any of our 78 stores for personal pick up.
Once processed, your order will be shipped out and arrive at your designated shipping destination according to the delivery method you selected when you placed your order. All packages are fully insured against loss or damage, at no additional charge, for your protection.
Current shipping and delivery options for in-stock items include the following;
We'll ship your purchase to the Rogers & Hollands or Ashcroft & Oak store of your choice - for free.
You'll get an email and a phone call when your purchase arrives at your chosen location.
Pick it up at your convenience, and get advice and answers from our jewelry pros.
You have 30 days from the day we contact you to pick up your purchase.
After 30 days, your order will be sent back and we'll credit your original payment method.
Only you can pick up your order - we'll ask you to sign for it with a valid photo ID. We want to make sure only you get the merchandise you ordered and paid for.
Standard Shipping: $9.95 for purchases under $49 - FREE on orders $50 or more!
3-5 Shipping Days (Not including processing time)
Expedited Shipping: $30
2 Shipping Days (Not including processing time)
Overnight Shipping: $50
1 Shipping Day (Not including processing time)
Order processing in most cases will include credit card validation, name and address verification, and fraud protection screening for your security. Order processing also includes sizing and special ordering if required. Once these steps are complete, your order is ready for final inspection and packaging.
Orders for IN STOCK items that do not require sizing or engraving requests will be processed and shipped within 3-5 business days.
Orders requiring sizing will be processed as follows:
Standard sizes for most rings are size 7 for women and 10 for men. To request a ring in any other size can add up to 5 business days to the total delivery time. The additional time that will be added to the total delivery time is noted in the drop-down menu where the size is chosen.
Some ring materials, such as stainless steel, titanium or intricately carved or engraved rings must be special ordered, for non-standard sizes, from the manufacturer. The additional time that will be added to the total delivery time is noted in the drop-down menu where the size is chosen.
We do not ship internationally with the exception of military bases.
Signature Requirement All shipments will have a signature requirement.
If you have any questions or concerns, please call (708) 679-7588