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Should you decide to change your mind about a purchase, we want to make sure you are aware of our policies. REPAIR SERVICES are guaranteed against defects in workmanship for 90 Days from the date of purchase.
Merchandise in new, unworn condition may be returned for a full refund within 60 days from the date of purchase if accompanied by an original packing slip or sales receipt. Merchandise may also be exchanged for store credit within 100 days from the purchase date if accompanied by an original packing slip or sales receipt. For your convenience, online purchases can be returned or exchanged for store credit at any Rogers & Hollands Jewelers or Ashcroft & Oak Jewelers store location. However, this policy is subject to the following conditions, clarifications, exceptions & fees:
Refunds will be issued in the same tender as the original purchase.
Online purchases may be returned for a full refund by shipping the return merchandise to:
REI Guest Service Dept.
P.O. Box 879
Matteson, IL 60443
Please follow these guidelines for shipping return packages:
Merchandise in new condition may be returned for a full refund within 60 days from the date of purchase if accompanied by a valid sales receipt. Merchandise may also be exchanged for store credit within 100 days from the purchase date if accompanied by a valid sales receipt. However, this policy is subject to the following conditions, clarifications, exceptions & fees:
Refunds will be issued in the same tender as the original purchase. Third party credit card refunds (e.g. Visa, American Express, etc.) will be issued only to the same account as the original purchase, and only if the original credit card is presented at the time of the return. Otherwise, third party credit card returns will be accepted for store credit only. Cash refunds will be issued in the form of a check from our Home Office - please allow two weeks for processing. Refunds will be issued only to the original purchaser. Guests returning merchandise they received as a gift will be allowed to exchange for store credit.
(Revised 08/2021)