For Now & Forever

Reopening Update. Back to Business – Safely and Responsibly

In-Store Safety

  • All employees complete a health assessment before each shift
  • All employees wear masks
  • All jewelry cases are cleaned hourly
  • All jewelry is cleaned with an alcohol wipe before and after each guest or associate interaction
  • All checkout pin pads and stylus, tablets, jewelry viewing scopes, ring sizers, spends, and counter space is cleaned and sanitized after servicing each guest

Showing Stations: We have set up individual showing stations within each store equipped with a transparent countertop protective shield, alcohol wipes, among other items to allow you to comfortably view any item with a certified associate. Hand sanitizer will be provided before and after handling merchandise. Our jewelry is fully sanitized before and after every use.

Jewelry Cleanings & Inspections: Ring & jewelry cleanings are not being provided at this time. However, individual jewelry cleaning take-home jars are given upon request. Associates are following well-defined procedures in order to inspect the merchandise and warranty-required jewelry inspections are taking place at open locations.

In-Store Appointments: You can now schedule your one-on-one appointment with one of our expert jewelry consultants here before you come in.

FAQs: You’ll also find detailed information to help ease any concerns you may have about your warranty, layaway, custom orders, 60-day guarantee, clean & checks, and more below.

 

(Updated Wednesday, July 1, 2020)
Any stores not listed remain closed. Please check back frequently as the list is routinely updated.

Illinois

Chicago Ridge Mall, Chicago Ridge North Riverside Park, North Riverside
CherryVale Mall, Rockford Old Orchard, Skokie
Eastland Mall, Bloomington Orland Square Mall, Orland Park
Fox Valley, Aurora Yorktown Center, Lombard
Harlem Irving, Norridge River Oaks Center, Calumet City
Hawthorn Mall, Vernon Hills St. Clair Square, Fairview Heights
Louis Joliet Mall, Joliet Stratford Square, Bloomingdale
Market Place Shopping Center, Champaign White Oaks Mall, Springfield
Northwoods Mall, Peoria Woodfield Mall, Schaumburg
Northfield Square Mall, Bourbonnais  

 

Indiana

Castleton Square, Indianapolis Haute City Center, Terre Haute
College Mall, Bloomington Southlake Mall, Merrillville
Glenbrook Square, Fort Wayne Tippecanoe Mall, Lafayette
Greenwood Park Mall, Greenwood University Park Mall, Mishawaka

 

Kentucky

Greenwood Mall, Greenwood
Jefferson Mall, Louisville
Mall St. Matthews, Louisville

 

Michigan

Genesee Valley, Flint The Crossroads, Portage
Laurel Park Place, Livonia Westwood Mall, Jackson
Meridian Mall, Okemos Woodland Mall, Kentwood
RiverTown Crossings, Grandville  

 

Minnesota

Apache Mall, Rochester
Burnsville Center, Burnsville
Crossroads Center, St. Cloud
River Hills Mall, Mankato
Rosedale Center, Roseville

 

Missouri

Mid Rivers Mall, St. Peters, MO
South County Center, St. Louis, MO

 

Ohio

Beachwood Place, Beachwood Polaris Fashion Place, Columbus
Belden Village Mall, Canton Richland Mall, Mansfield
Franklin Park Mall, Toledo Southern Park Mall, Youngstown
Great Lakes Mall, Mentor SouthPark Mall, Strongsville
Great Northern Mall, North Olmsted Fairfield Mall, Beavercreek

 

Pennsylvania

Mall At Robinson, Pittsburgh

 

South Dakota

The Empire Mall, Sioux Falls, SD

 

Tennessee

Governor's Square Mall, Clarksville, TN
RiverGate Mall, Goodlettsville, TN

 

Wisconsin

Bay Park Square, Ashwaubenon (rogers & hollands) Oakwood Mall, Eau Claire
Brookfield Square, Brookfield Southridge Mall, Greendale
East Towne, Madison West Towne Mall, Madison
Fox River Mall, Appleton Wausau Center, Wausau
Mayfair Mall, Wauwatosa Valley View Mall, La Crosse
Janesville Mall, Janesville Regency Mall, Racine

 

NEW YORK WALDEN GALLERIA CURRENTLY CLOSED


Frequently Asked Questions

CAN I HAVE MY RING CLEANED AT THE STORE?

Due to COVID-19 and the safety precautions we have put in place in-store to keep both our stores and guests healthy and safe, we will not be providing ring cleanings until further notice. 

 

IS THERE AN ADJUSTED RETURN POLICY FOR ORDERS PLACED ON THE WEBSITE?

Online orders placed between 02/22/2020 and 06/10/2020 can be returned up to 90 days after the purchase date. Orders placed after June 10th, then qualify for our standard 60-day return policy. If you have additional questions, please contact one of our personal jewelry shopping assistants via the live chat on our website.

 

I HAVE AN ITEM ON LAYAWAY AT A CURRENTLY CLOSED STORE, AM I REQUIRED TO MAKE PAYMENTS RIGHT NOW?

Don't worry! Until your store reopens, you are not required to make payments on any current layaway item. Required payments on your item will resume once the store reopens, with an additional 30-day grace period from the date of reopening. Please check our site weekly on the opening status of your store to ensure payments remain current. This applies to the store location in which you purchased the item. If you'd like to continue making payment, please contact a guest service representative via email or the live chat on our website from 9 AM - 9 PM CT.

 

HOW LONG WILL STORES BE CLOSED?

We will continue to follow the guidelines of government and health officials, in addition to shopping mall management, in determining when we will reopen our stores, using the same hyper-local approach we have used to date.  We completely understand your worries and questions surrounding the temporary closures of our stores. Like all of you, we are taking this situation day by day, so we have no definitive timeline as to when a location will be open again, but we ask for your continued patience and understanding as we all work through these new challenges. We can promise that updates will be made on our website and via email to inform you as soon as possible. Sign up for email here. 

 

THE DATE FOR MY WE WILL GUARANTEE JEWELRY INSPECTION OCCURS WHILE MY LOCAL STORE IS CLOSED, IS IT STILL VALID?

We appreciate that you are concerned with maintaining your warranty. The terms of our free WE WILL Guarantee require that your jewelry be inspected by us every six months to keep the WE WILL Guarantee in good standing. We have extended our WE WILL Guarantee to include a 90-day grace period or 30 days beyond the time your store reopens, whichever is later. Please check our site weekly on the opening status of your store to ensure the warranty remains current. Your warranty will not void during this extension. We will continue to take good care of you and your jewelry needs when our stores reopen. We look forward to seeing you and updating your warranty at that time. If you would like to confirm your next inspection date, please call our Guest Relations Department at 708-679-7588 or contact us via live chat from 9 am - 9 pm CT.

 

MY JEWELRY OR WATCH WAS BEING REPAIRED, OR HAS BEEN COMPLETED, WHEN WILL IT BE RETURNED?

You put your trust in us to handle your precious items and we are doing our best to continue completing repair orders. We sincerely apologize for any inconvenience this has caused and promise to keep your jewelry safe and secure. If your item is at a location that is currently closed, we are working with the malls to possibly gain access in order to complete repairs and/or get these items to you. If your repair has been completed and is at our corporate office, we will either hold it for you until stores reopen or send it directly to your home. All repairs that were being held at our Home Office will be sent back to locations that are already open OR are planning to reopen soon. If you would like to get more information on the status of your repair, please contact a guest service specialist at 708-679-7588.

 

I PLACED A SPECIAL ORDER. WHEN WILL I RECEIVE MY RING OR OTHER SPECIAL ORDER JEWELRY ITEM?

If you recently purchased a special order item from us, we will continue to follow up on the status of your order. We apologize for the delay and understand how you feel. Each piece of jewelry is important as well as the sentiment that surrounds your jewelry. We are urgently working with our suppliers on updates to be proactive on existing orders. If your store location has reopened and your special order has been completed, your special order will be sent back to your location for pickup. Please call the store to confirm they have your order before going to pick it up. If you have any questions, please contact a guest service specialist at 708-679-7588.

 

HOW DO I PAY MY CREDIT ACCOUNT BILL ONLINE?

You can access your credit account at any time to make online payments or look up account details by clicking here: Pay My Bill

To register new accounts, and set up your online profile click here. Your credit card number is your 16-digit Rogers & Hollands or Ashcroft & Oak account number (this number will begin with 601801). You can find your account number on your printed statement received via mail, or by calling our credit department, Monday - Friday 8:30 a.m. - 5:00 p.m. CT (800) 326 - 4116  Dial Opt. #1 Guest Service, then Dial Opt. #2 Credit Assistance

Both links can be accessed via the link in the upper right header of the Rogers & Hollands/Ashcroft & Oak website or if on a mobile device, scroll down to the bottom of the page and click Pay My Bill.

 

HOW DO THE STORE CLOSURES AFFECT THE RETURN & EXCHANGE POLICY?

Due to our store closings, our original 60-day return policy has been extended 30 days beyond the date your store reopens. Please check our site weekly on the opening status of your store to confirm the maximum return eligibility date. 

 

CAN I USE RECENTLY EXPIRED COUPONS ONCE STORES REOPEN?

Holiday Dough coupons, Diamond Preferred Club vouchers, and Credit Accountholder Reward certificates that have an expiration date of March 1st, 2020, or later, have a new expiration date that is 30 days beyond the time in which the certificate, voucher or coupon-issuing store reopens. Please check our site weekly on the opening status of your store to confirm the new eligible use date.