Dear Valued Guests,

Our focus is, as always, on the health and safety of our employees, guests, and communities. On behalf of everyone at Rogers & Hollands and Ashcroft & Oak Jewelers, our hearts go out to those impacted by COVID-19— including not only those diagnosed with the virus but their friends and family as well as those whose jobs and schools are affected.

Now more than ever, it is time for us to take care of the ones we love.

As a result of the recent COVID-19 developments, we decided to close all Rogers & Hollands and Ashcroft & Oak store locations temporarily on March 19th until further notice.

In addition to our store closures, our distribution center will be closed through April 7th in accordance with the Shelter in Place order from the Governor of Illinois.

We will continue to evaluate the situation in partnership with health officials and local governments to assess when we will reopen our stores and distribution center and safely bring our associates back to work.

Even with this outbreak causing adversity and fear in the global community, we know that there are still beautiful and joyful milestones and occasions to celebrate. We will continue to be here for you as much as we can. Our website remains open, but at this time, we cannot estimate shipping dates. We invite you to browse the exceptional selections available at fornowandforever.com, rogersandhollands.com or ashcroftandoak.com, where you can shop 24/7, add lifetime protection plans to most purchases, and chat with jewelry professionals. We can assure you all orders will be shipped as soon as possible.

In addition to following the guidelines and recommendations from the CDC and WHO as this situation develops, let’s go out of our way to be kind to each other. From our family to yours, take care of yourself, take care of one another, and know that we feel very privileged to have you as part of our valued, extended family.

Stay strong, stay safe and stay healthy,

Craig Stern, President & CEO

 


Frequently Asked Questions

 

I MADE A PURCHASE ON THE WEBSITE, WHEN CAN I EXPECT TO RECEIVE MY ITEM(S)?

We are committed to reopening & shipping orders placed on our webstore as soon as possible. Due to our concern for the safety of our employees, along with the mandates of federal, state and local authorities, our corporate office is closed and we are unable to ship any merchandise at this time. As soon as this order is lifted, we will send out merchandise as usual. If you have any additional questions, please contact one of our guest services or personal jewelry shopping assistants via the live chat on our website from 10 AM - 9 PM CT.

 

HOW LONG WILL STORES BE CLOSED?

We will continue to follow the guidelines of government and health officials, in addition to shopping mall management, in determining when we will reopen our stores, using the same hyper-local approach we have used to date. We completely understand your worries and questions surrounding the temporary closures of our stores. We would never want to delay something as unique as an engagement, wedding, or anything else, but right now, we don’t have a choice. We are taking this situation day by day, so we have no definitive timeline as to when stores will be open again, but we just ask for your continued patience and understanding as we all work through these new challenges. We can promise that updates will be made on our website and via email to inform you as soon as possible. 

 

THE DATE FOR MY WE WILL GUARANTEE JEWELRY INSPECTION OCCURS WHILE YOUR STORES ARE CLOSED, IS IT STILL VALID?

The terms of our free WE WILL Guarantee require that your jewelry be inspected by us every six months to keep the WE WILL Guarantee in good standing. During temporary store closures, the inspection due dates for all WE WILL Guarantees are extended 90 days beyond the current inspection due date, or 30 days beyond the time that your store reopens, whichever is later. If you would like to confirm your next inspection date, please call our Guest Relations Department at 708-679-7588 or contact us via live chat from 10 AM - 9 PM CT.

 

I DROPPED OFF AN ITEM FOR A REPAIR/MAINTENANCE, WHEN CAN I EXPECT TO HAVE MY JEWELRY RETURNED?

You put your trust in us to handle your precious items; please know that we are taking this very seriously and that your items are safe and secure. When your store reopens, we will resume completing repairs and you will be notified as soon as possible when an item is ready to be picked up. If you have any questions, please call our Guest Relations Department at 708-679-7588.

 

I PLACED A SPECIAL ORDER. WHEN WILL I RECEIVE MY RING OR OTHER SPECIAL ORDER JEWELRY ITEM?

If you recently purchased a special order item from us, we will continue to follow up on the status of your order as soon as our corporate office reopens. If your special order is currently at the corporate office, we will securely hold the order until our stores reopen. If you have any questions, please call our Guest Relations Department at 708-679-7588.

 

HOW DO I PAY MY CREDIT ACCOUNT BILL ONLINE?

You can make online payments or look up your account information by clicking on the "Pay My Bill" link in the upper right header of the website or if on a mobile device, scroll down to the bottom of the page and click Pay My Bill. You can also click here to get to the payment link. 

At the registration page, when prompted to enter a credit card number, please enter your 16-digit Rogers & Hollands or Ashcroft & Oak account number (this number will begin with 601801).

 

HOW DO THE STORE CLOSURES AFFECT THE RETURN & EXCHANGE POLICY?

Due to our store closings, our original 60-day return policy has been extended 30 days beyond the date your store reopens for any purchase made after March 1st, 2020.

 

CAN I USE COUPONS THAT HAVE RECENTLY EXPIRED ONCE STORES REOPEN?

Holiday Dough coupons, Diamond Preferred Club vouchers, and Credit Accountholder Reward certificates that have an expiration date of March 1st, 2020, or later, have a new expiration date that is 30 days beyond the time in which the certificate, voucher or coupon-issuing store reopens.

 

 

contact jewelry professionals