How can we help?
We are dedicated to making your shopping experience the best it can be. A staff of helpful jewelry experts means you can feel safe and assured that your questions will be answered with honesty & industry knowledge.
What is your return policy?
Can I trade-in or upgrade my jewelry?
We understand you once loved your diamond jewelry from us, or even another jeweler but want to trade or upgrade for a newer style. Whatever the case, read how you can trade-in any diamond jewelry you own for an upgrade with us. Upgrade Your Jewelry ›
What are my jewelry & watch protection plan options?
Outside of our We Will Guarantee, we offer different protection plan options for added coverage. Plans can be added to any online purchase or, separately through our home office or any store location. Jewelry & Watch Protection ›
Do I need jewelry insurance?
It may not be romantic, but the peace of mind is pretty sweet. Ring insurance can be bought as an extension to your renter or homeowner policy. Read more about coverage options from experts in our Jewelry Replacement Services department.
Insure Your Jewelry ›
I want to pickup my order at the store. How does this work?
Have a question?
Chances are another guest has asked before. View a complete list of frequently asked questions such as, "how can I track my order?" or, simply...