FAQ's

Here you will find answers to questions most commonly asked.

Can I go to my local store & purchase an item I saw online or in a catalog?
Many of the items that are offered online or in our catalogs can be purchased at your local Rogers & Hollands | Ashcroft & Oak jewelry stores. You may use our store locator to find the store nearest to you. Be sure to call ahead to make sure the item you want is in stock before making the trip.
I need assistance or have questions about my charge account, who can I contact?
If you have questions about making payments, financing, or viewing & managing your charge account online, please call us directly: 1-800-326-4116
Where do I enter my coupon or associate discount code?

Rogers & Hollands | Ashcroft & Oak promotional discounts and associate recognition codes are typically printed in bold-faced, capital letters. You can apply these codes at any time by clicking "checkout" on the upper right-hand portion of your screen and expanding the Coupon Code box.

Coupon Code Expandable Box

How do I place an order online?

Ordering online with us is always easy & safe. Once you have found the item you would like to purchase, click on the "ADD TO BAG" button to place it in your Shopping Bag. Follow the directions throughout the checkout process to complete your order, and don't forget to use an associate recognition code if you were given one at your store.

You can even have your order sent to any of our 81 locations for pickup!

Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information. 

What if I need my ring to be sized?

You can print our online ring sizer for guidance or, if you're not pressed for time, please consider making an appointment to be professionally sized by an associate. We recommend ordering on the larger side, as it’s much easier to re-size a ring that’s too big, rather than too small.

Please rememeber that sizing adds up to three additional business days for processing and not all rings can be sized.

How can I cancel or change my order?

If you'd like to cancel or change an unprocessed order for any reason, please call (708) 679-7588, as soon as possible. We'll do everything we can to accommodate your request.

If your order has been shipped, it cannot be canceled. However, you may return the order if it meets our return policy standards ›

How do I care & clean my diamond, gemstone, or pearl jewelry?

For your convenience, you may visit any of our stores for a complimentary cleaning of your Rogers & Hollands or Ashcroft & Oak Jewelers jewelry.

Between professional cleanings, we recommend the occasional use of a non-abrasive cleaner for diamond jewelry. Jewelry with stones other than diamonds may need other care. Learn more about caring for your jewelry ›

What if I want to see a piece in-person before I pay for it?

That’s easy! Make an appointment to meet with one of our knowledgeable certified diamond experts at the store location closest to you to see an assortment of rings & jewelry – even try it on – before you buy.

If you have specific styles or pieces in mind you'd like available for your viewing, please include the item reference numbers in the comments section on the appointment form.

I need to make a return or exchange, what should I do?

For your convenience, all online purchases can be returned or exchanged at any Rogers & Hollands or Ashcroft & Oak store location.

Return policies & instructions ›

What are the standard sizes for ladies' & men's jewelry?

Rings
· Ladies' - size 7
· Men's - size 10


Necklaces
· Ladies' - 16" to 18"
· Men's - 20"

Bracelets
· Ladies' - 7" to 8"
· Men's - 8.5"

Please read each product description to see available sizes. Also, take a look at our online ring sizer.

What are my shape choices for diamond rings?

When looking for that perfect diamond generally the shape is narrowed down first. Although a round diamond is a classic to most people, there are many other shapes available. You can learn more about shape & other diamond education tools here ›

Engagement Ring Shapes

Are all Rogers & Hollands | Ashcroft & Oak jewelry available for purchase online?

Our website features an extensive collection of diamond & gemstone merchandise for online shopping. Be sure to visit our site regularly as we continually add to our online sale selection & exclusive collections.