Here you will find answers to questions most commonly asked.
Rogers & Hollands | Ashcroft & Oak promotional discounts and associate recognition codes are typically printed in bold-faced, capital letters. You can apply these codes at any time by clicking "checkout" on the upper right-hand portion of your screen and expanding the Coupon Code box.
Ordering online with us is always easy & safe. Once you have found the item you would like to purchase, click on the "ADD TO BAG" button to place it in your Shopping Bag. Follow the directions throughout the checkout process to complete your order, and don't forget to use an associate recognition code if you were given one at your store.
You can even have your order sent to any of our 80 locations for pickup!
Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information.
You can print our online ring sizer for guidance or, if you're not pressed for time, please consider making an appointment to be professionally sized by an associate. We recommend ordering on the larger side, as it’s much easier to re-size a ring that’s too big, rather than too small.
Please rememeber that sizing adds up to three additional business days for processing and not all rings can be sized.
If you'd like to cancel or change an unprocessed order for any reason, please call (708) 679-7588, as soon as possible. We'll do everything we can to accommodate your request.
If your order has been shipped, it cannot be canceled. However, you may return the order if it meets our return policy standards ›
For your convenience, you may visit any of our stores for a complimentary cleaning of your Rogers & Hollands or Ashcroft & Oak Jewelers jewelry.
Between professional cleanings, we recommend the occasional use of a non-abrasive cleaner for diamond jewelry. Jewelry with stones other than diamonds may need other care. Learn more about caring for your jewelry ›
That’s easy! Make an appointment to meet with one of our knowledgeable certified diamond experts at the store location closest to you to see an assortment of rings & jewelry – even try it on – before you buy.
If you have specific styles or pieces in mind you'd like available for your viewing, please include the item reference numbers in the comments section on the appointment form.
For your convenience, all online purchases can be returned or exchanged at any Rogers & Hollands or Ashcroft & Oak store location.
· Ladies' - size 7
· Men's - size 10
· Ladies' - 16" to 18"
· Men's - 20"
· Ladies' - 7" to 8"
· Men's - 8.5"
Please read each product description to see available sizes. Also, take a look at our online ring sizer.
When looking for that perfect diamond generally the shape is narrowed down first. Although a round diamond is a classic to most people, there are many other shapes available. You can learn more about shape & other diamond education tools here ›