Pick up your jewelry in one day or less! No waiting for shipping. This option gives you (almost) instant jewelry-shopping gratification! Great for last-minute birthday shopping, anniversaries that pop up, or grabbing a holiday gift.  This feature gives you the opportunity to meet with a jewelry expert to help answer any questions you may have about your new piece, protection plans, or warranties. If it’s not readily available for in-store for pick up, we’ll ship your purchase to the Rogers & Hollands or Ashcroft & Oak store of your choice - for free.

Here’s how pick up in-store works:

1. While shopping on our website, check if the item is available and IN STOCK for pick up by clicking SEARCH LOCAL STORES on the item page
   • If your item is available at your selected location you will see a message that your item is IN STOCK at this store (PLEASE NOTE: Same day pick up is not available for rings requiring sizing or items with engraving selected):
     
   • If your item is not available at your selected location you will see a message that your items will need to be shipped to the store:
2. Choose your desired pick up location and add the item to your shopping bag
3. Select Pick Up In-Store at checkout
   • If your item is IN STOCK and available for same-day pick up, you will see a message that a store associate will contact you when your order is ready:
   • If your item is out of stock, you will see a message that the order will be shipped to the store and not available for same-day pick up:
4. You will receive a series of email messages. First, you’ll get an Order Confirmation acknowledging receipt of your order. Then, you’ll receive a second email when your order is ready at the store. For IN STOCK orders, allow 1 hour for processing. PLEASE WAIT FOR THE SECOND EMAIL BEFORE HEADING TO THE STORE!
5. You’ll need two of the following to pick up your order:

   • Order confirmation email

   • Government-issued photo I.D.

   • Credit card used to make your purchase

     

You have 14 days from the day we contact you to pick up your purchase. After 14 days, your order will be sent back and we’ll credit your original payment method. Only you can pick up your order. We want to make sure only you get the merchandise you ordered and paid for.